The current environment has required business leaders to make critical decisions to ensure the health and safety of their employees. Our team at FSS has done the same and will take all precautions to maintain our health while continuing to support the ongoing needs of our customers. “How” we support the needs has been modified, although these pieces have been in place for a while.

Reinforcement of Existing Sales Skills and Coaching

You know that sales training is important, and continual reinforcement of selling skills by First Line Managers is the key to improvement. That’s why we developed the FSS Online Learning Portal (OLP) 5 years ago. With six video tutorials, each 5 to 7 minutes long, the OLP offers sales management the opportunity to develop their reps’ critical selling skills without having to leave the office. The OLP also features an e-toolkit with helpful tips and documents to support each stage, a reinforcement quiz, the Manager’s Coaching Room, all supported with live Zoom coaching sessions.

For New, Custom Built Solutions from a Distance

We also have a full suite offering called the Virtual Workshop Exchange (VWE) that provides participants with a Workshop environment, complete with leader-guided discussions, interactive Q&A, sales tool kits and role play exercises. We still believe that live, in-person workshops are the best method to establish initial capabilities, but we will have to wait and see when that becomes possible again in light of the situation.

To take your sales team to the next level, check out the OLP or the VWE. To learn more, contact John Flannery at or 858-518-7039.

The Flannery Sales Systems’ OLP is another tool we created to:

  1. Enable our customers to understand buyer behavior
  2. Reinforce the core concepts and selling skills of Sales Process for all individuals in customer facing roles.
  3. Provide practice and repetition of skills in a self-paced, ongoing basis.
  4. Help Managers to understand where their sellers are competent, where they need coaching, and how to improve results.

The web based portal (view screen shot here) includes:`

  • Six reinforcement videos by sales stage and skill; each are 5 to 7 minutes long (click here to view a sample)
  • e-Toolkits that support each stage
  • A reinforcement quiz for each stage
  • The Manager’s Coaching Room
  • Support with live phone coaching sessions

In a previous article (How To Make Learning Stick), one of the key tenets of Adult Learning Theory emphasized a need for a learner (salesperson) to use repetition as a way to embed additional skills into their everyday routine.

Coaching is a major component to reinforce the use of enhanced skills, but until the new skills are entrenched, coaching will be difficult. The portal is designed to provide the repetition, and then offers the visibility for a specific skill that needs improvement (i.e. qualification, establishing value, negotiation, etc.).

Once the salespeople go through all six modules, Managers will be able to see the results of the scores on the quizzes completed. This provides the Managers with the objectivity needed to pinpoint coaching efforts.

Sales skills is often one of the last things to be addressed in the overscheduled world of most Sales Managers. The OLP provides Managers with an objective way to assess skills, as well as a platform to create skill related topics for sales team meetings.

Marketing, Customer Service and Inside Sales personnel can also benefit from the use of this valuable tool, as the OLP provides a window into the buyer’s world, the sales process that is being used in the field, and how other customer facing roles can use it in their respective roles.

For your FREE 30 DAY TRIAL, please contact John Flannery at or call 858-518-7039.