Next week, we will be in Detroit to work with sellers and their Managers to improve results. Detroit has made a significant transformation over the past few years, and we look forward to being back in the Motor City after 15 years away. The home of the amazing Motown music sound, birthplace of the American automobile industry and numerous other cultural offerings, Detroit has a lot happening.

Our existing customers are rolling in the new year, and two organizations have just brought us on board to help them to drive revenue. We will be conducting a Sales Process Coaching Workshop on June 26 and welcome you to join us. Or, if you have free time, let’s meet for a coffee or a drink, or better yet for a live music session!

Please let John know to meet or join the Workshop for a view into how we help companies to drive revenue.

We met with the Commercial Leaders from a medical device customer here in Chicago to build out the Coaching of sales skills through their Sales Management team. This is the crux of the sales process implementation, and we had a strong session to take reinforcement back to their teams.

How do you Coach sales skills? E mail me for a list of tips to help your sellers improve on any one (or all) of the six skills we help Management to embed: john@drive-revenue.com

Have you ever experienced something that changes you in a significant way? Something that shifts the lens through which you view yourself, your work, and your relationship to the world around you?  I was lucky enough to have just this experience. I attended an event in which I had the pleasure of hearing Dawn Barry speak. Her topic was Authentic Leadership, and her message was so powerful, I felt inspired to share it with you.

Dawn Barry is currently the founder and President of Luna DNA, after spending twelve years as an executive at Illumina. Prior to entering the workforce, she attended the University of Vermont, earning her degree in Biology and playing Division 1 softball. Her entire career has been spent in the field of genomics.

But Dawn wasn’t there to talk to us about science — she was there to tell us about a turning point in her own career during which she learned what it means to lead with authenticity. In the early 2,000’s when Dawn was starting working, she was coached to lead like a stereotypical, old school, male exec. She was coached to dress a certain way. She had to maintain a serious demeanor. Feelings, vulnerabilities, and weaknesses were attributes she was taught to leave at home.

While preparing for a TEDx talk, Dawn got a sneak peek into the power of opening up and allowing her personal feelings to come forward. She was well versed in giving science talks, but her first few cuts at her TEDx talk failed to impress her coach. Her coach said, “I’m sure all this science stuff is important and interesting to you, but I’m bored. I want to know about you and why this stuff is important to you…. why should I listen to YOU?” Dawn tried again and still her coach pressed her, “where does your energy about all this stuff come from?”

Frustrated, Dawn let it all go. “I’ve been in biotech my whole life,” she said, “and watched both of my parents die of cancer over a one-year span with seemingly no insights from science – no molecular characterization of the tumor, no DNA guided drug choices, no personalized medicine. Meanwhile, I’m trying to climb the corporate ladder while taking care of my parents and raising two babies. After my parents died, I moved to California to work at Illumina headquarters to accelerate fixing this stuff.”

Her coach smiled and almost shed a tear. “Now,” he said “Now, I want to listen to you.”

By opening up, Dawn had created room for her coach and the TEDx audience to connect with her on a deeper level, and the result was powerful. Particularly in industries defined by innovation and change, leaders must emotionally connect with people in order to establish trust and encourage dialogue. Dawn’s years of projecting invincibility, of not showing her emotions, had actually hurt her ability to lead.

So, who are authentic leaders? They are genuine. They show their real selves at all times. They do not act one way in private and another in public. Authentic leaders are mission and purpose driven. Innovation is often being met with uncertainty, and that’s okay. Authentic leaders establish themselves as trusted stewards of change.

After Dawn’s talk, I spent some time thinking about what authentic leadership meant to me. I thought about how important trust and rapport are when I’m leading my training workshops — if my clients don’t trust me, how are they expected to adopt the methodologies I teach to improve their sales results?

How about the role of authenticity in the sales process itself? If a buyer doesn’t trust that a seller is motivated by fixing a legitimate business problem, rather than just make a buck, how effective can the seller possibly be? A sales person’s ability to connect on an emotional level and establish trust and rapport is critical to his overall success.

On a personal note, I find myself thinking about authenticity as it relates to other areas of my life. How I can be a more authentic husband, father and friend? How can I be brave enough to show my true self to those around me, and allow them the space to do the same?

Has authenticity played a role in your life — either personally or professionally? I’d love to hear more.

Chicago is such a cultural, diverse, innovative and fun city-we are thrilled to be back there next week. The culinary, artistic and architectural gems are non-stop, not to mention a full dose of all music types to include The Blues!

Our existing customers are rolling in the new year, and two organizations have just brought us on board to help them to drive revenue. We will be conducting a Sales Process Coaching Workshop for Managers on the Magnificent Mile next Tuesday, May 22, and welcome you to join us. Or, if you have free time before of after hours, lets meet for a coffee or a drink, or better yet for a live Blues session!

Please let us now if you’d like to meet with John or join the Workshop for a view into how we help companies to drive revenue. By the way, The Rolling Stones start another European tour tonight in Dublin-amazing.

Don’t be dismayed by good-byes. A farewell is necessary before you can meet again. And meeting again, after moments or lifetimes, is certain for those who are friends”

Illusions: Adventures of a Reluctant Messiah by Richard Bach

Scott Evans changed my life.

In 1992, Scott invited me to go with him to play volleyball in the Pro Beach Volleyball Australia tour. At the time, Scott was the Creative Director for I DIG Volleyball, a company he worked for that benefitted from his innovative and fun designs for beach wear. He had been to Australia the year before, and in a way that very few people I know could do, met up with and connected with some wonderful people, individuals who we are still close friends with today. So, when we arrived on their gorgeous shores, we were welcomed with open arms, and “looked after” like no other place on earth. Warm, genuine, fun-loving Australians; we had a ball, creating lifelong memories of those adventures.

Scott was a connector and wove that same network here. From his roots in Sacramento, to his new-found home in San Diego, there was always someone who I would run into, in a variety of circles, who knew him. They smiled when you said his name and were drawn to his enigmatic personality.  Whether it was through one of his many world class Pacific Beach parties, the contacts made in the beach volleyball community in two hemispheres, his entrepreneurial business spirit and drive, or the San Diego State University alumni, Scott was well loved. He received it because he gave it away and treated us all like the closest mates.

Every time I hear a Ramones song, I think of him. Any reference to Australia, and the legions of friends he has there reminds me. Pulling in and out of Pacific Beach-Scott. On return to Australia a few years ago, I went to an ATM for cash, and out popped a bunch of “orange drink vouchers”, the phrase he labeled to Aussie 20s. Laugh until you cry; I’ve done both in the past few days.

Last Friday, I had the distinct blessing to be with Scott for a few hours on his quick exit from this physical life. Chris Townson led the effort to help Scott in his transition. Chris, you are an amazing friend and helluva man. Your wife Linda is a great source of comfort and presence to us all. Rob Wilson rang from Australia to provide me the heads up on what was happening, and I am grateful to you for doing so. To Rod Kinross, Paul Badman, Kylie Atkinson and Margo Malowney, Scott knew you were with him in spirit, and I am certain is smiling at us all today. There are hundreds of others feeling this loss, and we will find a way through.

That amount of positivity and energy doesn’t just go away, it sticks with us. I believe Scott is still here among those that he touched, and I shared that sentiment with several of you on calls over the past 24 hours. We can all learn a lesson from his life, and as the quote says above from my favorite book, we will meet again.

 

Over the past few years, the majority of the work that we have done with customers is on defining (or refining) their sales process. This was necessitated by the dramatic changes exhibited in buying behavior during the economic downturn. And indeed, the most important aspect of our customer’s sales processes is that it mirrors how their customers buy from them.  During conversations in both a formal and informal settings, we are asked “how many steps should there be in the sales process?”  If we knew that exact answer for each of our customers, we would be retired and they would have Instagram-like success!

So instead of trying to pinpoint the exact number of steps in a sales process, here are the must have, Top Three Criteria that each team/seller must have in place to assure success. Please note that very few of our B to B customers have only 3 milestones (or stages), but when pushed to the wall, here are the 3 you can’t live (or sell) without:

1-     Access to the Key Players (Decision Maker): there is nothing new to the notion that you must get access to all of the key players, but the budget scrutiny that many organizations have placed on all expenditures since 2008 has made this step even more difficult. A clear articulation on how all important titles would benefit from the usage of your product/service is a mandatory requirement for completing this stage.

2-     Clear Understanding of Value: once you have the access as described in #1, can the individuals understand the value that your offering provides. Without this, you will be dancing in the dark when it comes time to go into the evaluation phase.

3-     An Approved Implementation Plan: approved as you co-develop the opportunity with your customer/prospect, not after the deal is signed. This sole step can help you to determine your “pole position” deep into opportunity development, and the seriousness of the participant’s gauges how “sticky” your solution will be thereafter.

 

What are you or your organization waiting for to drive more revenue? Let us help you to define (or refine) these steps and start picking up incremental revenue now!

With just 3 weeks left in Q1 of 2018, many sales organizations are in full stride on the tactical execution of their commercial strategies. We help our customers in this capacity, and break the tactics down to one conversation at a time, enabling sellers to help their customers and prospects to identify value in the use of their products and services. Also, we provide first line Managers with the tools to help coach sellers in these critical conversations.

We continue our sales process workshops this week in Dallas. Please let us now if you’d like to meet with John or join the Workshop for a view into how we help companies to drive revenue in these capacities.

In this month’s OTRA, John was in Philadelphia during the Eagles Super Bowl victory parade as well as leading a sales process workshop for one of his new clients. As a native Pennsylvanian, it was a fantastic experience to be able to celebrate this event. He also checks in from Tucson, AZ.

Creating a well-defined and adopted sales process for your sales team is vital to the sustainability and growth of your business.

If you struggle to see improved revenue and are looking for ways to refine your sales process, sales team training is the next logical step.

In our Online Learning Portal, we provide you and your team with the tools to gain a deeper understanding of buying behavior and hone the skills necessary to close more sales and improve revenue.

Our portal includes access to:

  • Training videos for 6 stages of the sales cycle
  • e-Toolkits and online quizzes to reinforce learning
  • Support with live coaching sessions, and more.

If you’re interested in improving your sales team’s skills and driving more revenue through a better sales process, fill out the form to start your free 30-day trial of our Online Learning Portal today.

drive revenue