Have you ever experienced something that changes you in a significant way? Something that shifts the lens through which you view yourself, your work, and your relationship to the world around you?  I was lucky enough to have just this experience. I attended an event in which I had the pleasure of hearing Dawn Barry speak. Her topic was Authentic Leadership, and her message was so powerful, I felt inspired to share it with you.

Dawn Barry is currently the founder and President of Luna DNA, after spending twelve years as an executive at Illumina. Prior to entering the workforce, she attended the University of Vermont, earning her degree in Biology and playing Division 1 softball. Her entire career has been spent in the field of genomics.

But Dawn wasn’t there to talk to us about science — she was there to tell us about a turning point in her own career during which she learned what it means to lead with authenticity. In the early 2,000’s when Dawn was starting working, she was coached to lead like a stereotypical, old school, male exec. She was coached to dress a certain way. She had to maintain a serious demeanor. Feelings, vulnerabilities, and weaknesses were attributes she was taught to leave at home.

While preparing for a TEDx talk, Dawn got a sneak peek into the power of opening up and allowing her personal feelings to come forward. She was well versed in giving science talks, but her first few cuts at her TEDx talk failed to impress her coach. Her coach said, “I’m sure all this science stuff is important and interesting to you, but I’m bored. I want to know about you and why this stuff is important to you…. why should I listen to YOU?” Dawn tried again and still her coach pressed her, “where does your energy about all this stuff come from?”

Frustrated, Dawn let it all go. “I’ve been in biotech my whole life,” she said, “and watched both of my parents die of cancer over a one-year span with seemingly no insights from science – no molecular characterization of the tumor, no DNA guided drug choices, no personalized medicine. Meanwhile, I’m trying to climb the corporate ladder while taking care of my parents and raising two babies. After my parents died, I moved to California to work at Illumina headquarters to accelerate fixing this stuff.”

Her coach smiled and almost shed a tear. “Now,” he said “Now, I want to listen to you.”

By opening up, Dawn had created room for her coach and the TEDx audience to connect with her on a deeper level, and the result was powerful. Particularly in industries defined by innovation and change, leaders must emotionally connect with people in order to establish trust and encourage dialogue. Dawn’s years of projecting invincibility, of not showing her emotions, had actually hurt her ability to lead.

So, who are authentic leaders? They are genuine. They show their real selves at all times. They do not act one way in private and another in public. Authentic leaders are mission and purpose driven. Innovation is often being met with uncertainty, and that’s okay. Authentic leaders establish themselves as trusted stewards of change.

After Dawn’s talk, I spent some time thinking about what authentic leadership meant to me. I thought about how important trust and rapport are when I’m leading my training workshops — if my clients don’t trust me, how are they expected to adopt the methodologies I teach to improve their sales results?

How about the role of authenticity in the sales process itself? If a buyer doesn’t trust that a seller is motivated by fixing a legitimate business problem, rather than just make a buck, how effective can the seller possibly be? A sales person’s ability to connect on an emotional level and establish trust and rapport is critical to his overall success.

On a personal note, I find myself thinking about authenticity as it relates to other areas of my life. How I can be a more authentic husband, father and friend? How can I be brave enough to show my true self to those around me, and allow them the space to do the same?

Has authenticity played a role in your life — either personally or professionally? I’d love to hear more.

This time of year brings thoughts of Thanksgiving, Christmas and 2024.  For some sales organizations it brings a number of worried thoughts and concerns as well.  Will we hit quota, is the pipeline as strong as it needs to be, and do we have the right players in place?  Are our buyers as committed to us as the information reflected in our recent correspondence? Or have they slowed the communication down?

For some, the pressure is mounting to close the year out in a strong capacity and it seems like requests are coming from every direction – senior management, buyers and the sales team.  Don’t panic.  There is time to assess the situation and make some course corrections.  Here are some solid steps you can take to bring in the 4th Quarter business:

  1. Grade your Pipeline. Do it early in the quarter (aka NOW) and often if the opportunities don’t seem as solid as desired.  Lower probability opportunities should be re-qualified and moved to 2024 if a Q4 close doesn’t seem to be realistic.
  2. Manage your Buyers. Some buyers will let the clock tick to the end of the year for concessions.    If a buyer senses that a seller is too desperate, too needy or tips his hand that he is behind budget, prepare to have your margin eroded.  Seek to establish milestones early in the quarter so buyers don’t feel like they are being pressured at Quarter’s end.  Negotiate from a position of strength.  If a seller reviews milestones with a buyer and offers Quarter 1 target dates, the buyer will believe that you have a full pipeline and may communicate a commitment to close earlier.  The seller must be strategic about allocation of time and resources.  If a buyer is not ready to move, adding them to the 2024 pipeline may be the smartest move.
  3. Maintain Business Development Activities. Start to identify opportunities for 2024.  Too often sales teams have moved from crisis to crisis and fail to understand that insufficient business development activities are the cause of the reoccurring nightmare.  Don’t buy the argument that sales staff can only step up their game under pressure.  Every major league coach knows that games are won on the practice fields and that good behaviors and performance are exhibited on game day only after detailed preparation.  Early business development activities insure that sufficient time is available for the lead to be nurtured.
  4. Assess your bench. Do you have the right people on the team?  What resources do you need to deploy to close the deals you need to hit quota?  Are additional skills and practice needed to increase your close rate?  What approaches are going to be the most effective with your buyers?  Is there an opportunity to improve the skill set of the sales team?  Can you role play the critical opportunities to maximize the potential for a successful outcome?  Is there a development plan for 2024 that you should be budgeting for now based on the assessments and opportunities for improved performance?
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